Shipping Info
How to track your order
Please pay attention!
Arrival notices often do not reach recipients. This happens in every country. Tracking your order is your responsibility!
We do not recommend using third-party tracking services or websites. Very often they provide incomplete information or do not provide it at all.
Here is how we recommend tracking your order depending on the shipping method:
DHL Express
A tracking link, along with a tracking number, will be attached to the order confirmation email. DHL provides complete and self-sufficient tracking.
Airmail and ePacket
1. The first few days after receiving the tracking code, it is better to track the order on the Thailand post website: https://track.thailandpost.co.th/?lang=en
2. Then, we recommend tracking the parcel on your country's post website. Usually, the tracking number of the parcel appears in the mail database a week after departure from Thailand. Prior to this event, the parcels are in the customs warehouse and await their turn for customs clearance. During holidays or global events, processing and delivery times for parcels may increase.
Here are the websites of postal services of some countries:
50% OFF on fast international shipping + 2 FREE samples on orders over 99 USD
50% OFF on DHL delivery on orders over 99 USD.
5 days to Australia, Israel, Georgia, Latvia
50% OFF on Airmail fast shipping on orders over 99 USD
Two FREE tea samples with every order over 60 USD
Please write to us about which samples you would like to receive as a gift. You can request any varieties up to a total value of 20 USD, but no more than 30g as a gift.



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